Shipping Policy

At Community Stores, we aim to deliver your orders quickly and safely so your little ones can enjoy their new clothes without delay.

Order Processing:
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next working day.

Delivery Time:

• Local Orders (Within Pakistan): Estimated delivery time is 3–5 business days.

• International Orders (If Applicable): Delivery time may vary between 7–15 business days, depending on location and customs clearance.

Shipping Charges:

• Local Shipping: Flat rate or free shipping on orders above a certain amount (you can mention the exact details here).

• International Shipping: Calculated at checkout based on destination and weight.

You will receive a tracking number via email or SMS once your order has been shipped. Please use this to track the status of your delivery.

Note: Delivery times may be affected by weather conditions, holidays, or courier delays. We appreciate your patience and understanding in such cases.

 

Return & Exchange Policy

We want you to be fully satisfied with your purchase from Community Stores. If something isn’t right, we’re here to make it right.

Return Eligibility:

• Returns and exchanges are accepted within 7 days of delivery.

• Items must be unused, unwashed, and in their original packaging with tags attached.

• Return shipping charges (if applicable) are the responsibility of the customer, unless the item was defective or incorrect.

Non-Returnable Items:

• Sale or discounted items

• Undergarments or personalized items

• Items that show signs of wear or damage caused after delivery

How to Return or Exchange:

1. Contact our customer service team via email or WhatsApp within 7 days of receiving your order.

2. Provide your order number and reason for return or exchange.

3. We will guide you through the process, including return address and courier instructions.

4. Once we receive the item and verify its condition, we’ll process your exchange or issue a refund/store credit.

Refunds:

• Refunds (if applicable) will be processed to your original payment method within 5–7 business days after return approval.

• In case of Cash on Delivery (COD) orders, refunds will be offered via bank transfer or store credit.

Important: Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.

 

Need Help?
If you have any questions regarding your order, shipping, or return process, feel free to reach out to us. We’re always happy to assist you.

📧 Email: community.stores.com@gmail.com
📞 Phone/WhatsApp: +92 333 1317283

Thank you for shopping with Community Stores—where quality and care come stitched into every product!